We trust you will be satisfied with the items which you have purchased from our online shop. However, in the unlikely event that you are not satisfied, Gardner & Scardifield Ltd are pleased to offer a cancellation and returns policy for all online purchases, which operates in addition to your statutory rights.
Should your purchase disappoint you in any way, you may normally cancel your purchase, provided you notify us before, or within, 5 working days of receipt of the goods.
Returns must be received at our premises within 5 working days of your notification that goods are to be returned. Any item received after this period will not be refunded or exchanged.
Gardner & Scardifield Ltd accepts no responsibility for any damage to, or loss of, any products whilst in transit from you, the Customer, to our premises. We strongly recommend that you, the Customer, take out adequate insurance and that returns are sent via a recorded delivery service.
Your returned product must be received in a complete, unused, resaleable, ‘as new’ condition (i.e. if the box has been opened to examine the product it must be done so without damaging or marking the product in any way). It should be returned within the original box, along with all packing and any accessories.
All refunds will exclude the original delivery and handling charges, and a returns re-stocking charge of 20% may also be applied to returns to cover our administration and other related business costs.
- The Customer must contact us prior to the return of any products.
- If the returns are authorised you will be provided with a returns number. This returns number must be detailed on all relevant paperwork.
- Products must be suitably packed and returned to:
Gardner & Scardifield Ltd,
2-16 Penhill Road,
West Sussex, BN15 8HJ.
- Subject to the goods passing an inspection, a refund will then be issued. If the purchase was paid by either credit or debit card, your refund will be applied to the card/s used. If the purchase was paid for using postal order or cheque, then the refunded payment will be via cheque within 30 days of receipt of goods. If your company holds a credit account with Gardner & Scardifield Ltd a credit note will be raised, and your account credited accordingly.